Privacy Policy

We care about all that you care about, and handle your personal data with utmost care, privacy and security.


PayFlexi enables the visitors of its site,, to be in control of their personal data. We also provide controls that allow PayFlexi's customers to have control over the privacy of personal data that is captured by our service. This Privacy Policy provides information about how PayFlexi processes and protects this data.

PayFlexi considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation ("GDPR") as well as the Laws of Delaware (together the "Applicable Law"), where PayFlexi is incorporated.

Your Data, Your Right

You have a right to be informed of Personal Data processed by PayFlexi, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from PayFlexi a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot delete information on customers with an active payment plan(s), since it is still an active legal contract between the customer and merchant.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact PayFlexi's support team:

Where Personal Data is processed for the above purposes on the basis of PayFlexi's legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact :

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Consent And Policy Modification

You accept this Privacy Policy when you sign up for, access, or use the PayFlexi Services. If you do not agree to this Privacy Policy, please do not use any of the PayFlexi Services. We reserve the right, at our discretion, to change this Privacy Policy at any time by posting a revised version on our website. Changes will be effective immediately for new users and 30 days following the posting for existing customers. Your continued use of PayFlexi Services 30 days following such posting means you accept those changes.

How We Collect Personal Information About You

When you visit the Site or use any of the PayFlexi Services, we collect Personal Information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our Site. In addition, if you open a PayFlexi account or use PayFlexi Services, we may collect the following types of information:

  • Contact information, such as your name, address, phone, email, account type, and other similar information.
  • Company Information, such as URL, industry category, revenue, sales data, transaction details, and any other information that is routed or processed through our system.
  • Financial Information, such as credit card numbers that you may use to pay for PayFlexi Services.
  • We may also receive information about you from third parties, such as identity verification services.

We also collect information from or about you in other ways, such as through contact with our customer support team and results when you respond to a survey.

We do not consider Personal Information to include information that is anonymous or that we have made anonymous so that it cannot be used to identify an individual customer and does not contain other information that provides uniquely identifying characteristics ("Anonymous Information").

Cookies and Other Tracking Technologies

When you access our Site or use PayFlexi Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: recognize you as a customer; customize PayFlexi Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our Sites and PayFlexi Services.

We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

We encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our Site and PayFlexi Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

Our primary purpose in collecting Personal Information is to provide you with the best payment options for goods and services. We may use your Personal Information to:

  • provide PayFlexi Services and customer support;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our contracts;
  • customize, measure, and improve PayFlexi Services and the content, layout, and operation of our Sites and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • contact you by placing a voice call or email messaging;
  • compare information for accuracy and verify it with third parties.

How We Share Information With Third Parties

We may share your Personal Information with:

  • Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your Personal Information in connection with the services they perform for us and not for their own benefit.
  • Credit bureaus and collection agencies to report account information, as permitted by law.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to PayFlexi or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our contract.
  • Other third parties with your consent or direction to do so.
  • PayFlexi will not sell or rent any of your Personal Information to third parties for their marketing purposes without your consent and only shares your Personal Information with third parties as described in this policy.


The security of your Personal Information is very important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can contact us.


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