Frequently Ask Questions & Answers

Merchants

PayFlexi is an industry-leading solution for flexible payments & fast checkouts. PayFlexi simplifies billing and collection processes of both one-off payments and payments in instalments from your customers at the point of checkout online or in-store.

PayFlexi integrates with your existing payment processors to enable you offer one-time or customized payment plans to your customers. All payments from PayFlexi are routed through your payment proccessors who then settles the money in your bank account.

We have made get started with PayFlexi a simple process so you can focus on what really matters — your business. No software or hardware is required. Simply click on the "Sign up" button on the menu, provide your bank account details, or connect your old/new payment gateway account and you're ready to start using PayFlexi.

Getting paid is dependent on your payment processing preference on PayFlexi, when using just a bank account with PayFlexi, your settlements will arrive the next business day. And when you connect your own payment gateway, all your payments are processed by your chosen gateway and settled by it. Some payment gateways settle money into your account instantly.

PayFlexi charges 2% per transaction, plus gateway fees. However you can subscribe to our monthly plans to get discounts on transaction fees. For detailed pricing, please visit our pricing page.

We currently support any country that the payment gateway you choose to connect with PayFlexi. Payment gateway currently supported includes Stripe, PayStack, and Flutterwave. New Payment Gateways will be added regularly. If there is a Payment gateway that you need urgently or a feature missing that you think we must add, get in touch with us and we will consider it.

The opportunity to split the payment into several tranches can increase the number of orders and facilitate the conversion of doubting customers, especially if you are selling high value products. PayFlexi allows your customers to buy products just by paying down payment at the time of purchase and the balance to be paid later in easy installments. Here are some benefits;

Create an easy payment experience for your customers who cannot pay the full amount beforehand to prevent losing their orders.
Make your high-value items more affordable.
Start accepting down payment for products or services ahead of launch (pre-order).
Increase the average order and motivate your customers to pay for more high-value items.
Build a trustworthy relationship between your business and your customers.
Strengthen your customers' loyalty by letting them pay in instalment when they are low on cash

PayFlexi current integrates with different platforms including ecommerce platforms such as Wocommerce, Magento, Prestashop, Shopify, BigCommerce, and a lot of other platforms. We are always adding more platforms.

While we are working to bring seemless integration across major ecommerce platforms, you can get started with PayFlexi by creating a Storefront, a Payment/Product Page or Link which you can share with your customer, and start getting paid without hassle or even hosting your own website.

We also have a public API that will allow non-platform users to implement PayFlexi, as well. The integration possibilities are endless with our API.

We offer support via email, live chat and self-service to all our customers. Most support enquiries are answered and resolved within an hour. We also offer scheduled phone support. Message us to tee up a time if you’d like to chat.

Frequently Asked Questions

Merchants

Offer payment plans to your customers in one minute.

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